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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national and state/territory) for working with carers, and how these are applied in organisations and individual practice:duty of care human rights mandatory reporting policy frameworks affecting carersprivacy, confidentiality and disclosure records management and reportingwork role boundaries – responsibilities and limitations of self and otherswork health and safety, including issues associated with provision of respite careprinciples and practices of current service delivery philosophy and models:person-centred practicestrengths-based practice and active supporttypes of challenges and issues faced by carers of people with different needs, including carers of:people with mental illnesspeople with disabilityolder people, including those with dementia and associated challenging behaviourspeople with chronic health conditionsfactors that contribute to risk:conflict in relationships with family or service providershigh intensity carehigh levels of carer stressloss of formal or informal supportsmultiple competing role demandsworsening health or behaviour of the care recipient worsening physical or mental health of the carerspecific issues for carers with special needs including those from Aboriginal and Torres Strait Islander and culturally and linguistically diverse backgroundstypes of assessment tools and processes used in working with carers and their featuresfactors that affect the prioritisation of services and supports, including:adequacy of available respite to the carerhow much time the carer needs to spend caringincreasing needs of the care recipientlevel of the carer emotional stress or strain number of care recipients being cared forinformal and formal support available or currently providedother events affecting the carer’s capacity to carereason the carer has made contactspecial difficulties, including behaviours of concernwhether early intervention or education and training may significantly reduce the risk of serious deterioration or future crisiswhether the carer has physical or mental exhaustion or illness whether the carer’s health is deterioratingcognitive or emotional barriers and dynamics in seeking help as a carertypical barriers to provision of services, including:cultural and linguistic diversity (CALD) issuesenvironmental factorsfunctional limitationspersonal barriersgeographical situationssystemic factorsdifference between service-directed care and person-centred or self-managed careavailability and eligibility requirements forcurrent government funded programs support services/networks available to carers and care recipients, including:advocacycase managementcounsellingguided referral for other serviceinformation on available servicesrespite services (direct and indirect)procedures for facilitating referrals and emergency interventionsprocedures for, and limitations to, negotiating services from other service providers for carersfactors that impact on the caring role and how they may contribute to reluctant behaviours, including:background and setting of the care giving family dynamicspersonality traitsstressors on the care relationship, including:carer and care recipient behaviourhealth statusfunctional statusamount of care provided, availability of servicesfinancial statussocial isolationmultiple roles with competing prioritiesemotional impact of caring – loss, grief and guiltcommunication techniques, including:active listeningparaphrasing questioning – use of brief encouragers, balancing frequency of questionsreflection summarising and closureself-care strategies, including:reflectionsupervisionusing back-up or support.